QUESTIONS?

Yes, we set up and take down our tents making sure they are properly secured. We do not have a pick-up option for self-setup.

By nature, rental items get a lot of use (and sometimes abuse). We do our best to keep our inventory clean, inspected, and in good repair, however some items may show wear and tear or arrive dusty from warehouse storage, use and transportation.

We are happy to replace or refund any items if they are broken or non-functional prior to your event.

If desired, you may do additonal cleaning of rental items at your discretion using water, cleaning spray, or magic erasers.

Yes, a non-refundable 50% deposit is due upon contract signing to reserve items for your date.

You can elect to receive automated reminders when payments are due.

Even after a contract has been signed, changes to your order can be made based on availability up until 2 weeks prior to your event.

A non-refundable 50% deposit is taken at the time of booking to reserve the inventory items for your event date. You may change or update your order up to 2 weeks prior to your event if inventory is available. If you cancel your event your deposit will not be refunded.

Tables and chairs will be delivered stacked and must be restacked in the same manner and location at pickup. Standard delivery is limited to locations within 20 feet of a vehicle access point and may include a garage, driveway, or tent located in the front yard or driveway. For backyard tent setups, tables and chairs will be delivered to the nearest vehicle access point.

Standard delivery does not include setup, placement of tables or chairs, carrying items into the home, or moving items up or down stairs.

The client is responsible for disclosing all potential delivery obstacles at the time of booking, including but not limited to limited vehicle/trailer turnaround space, unpaved surfaces, restricted access, or setup locations far from the driveway.

The company reserves the right to refuse delivery or require additional fees for complex delivery conditions that were not disclosed at booking. Setup service may be available for an additional fee. Ask for details at the time of booking.

Our warehouse is located near Woodbury in Washington County. We mainly service the East Twin Cities metro area counties, including Dakota, Washington, and Ramsey, but may expand to other areas upon request.

Dance floors can be set up on flat solid surfaces only. Examples include indoor floors like gym or event space carpeting, sport courts, concrete slabs, and asphalt or cement floors. Dance floors can not be set up on grass or other uneven surface.

Our tents can be set up on concrete, grass or asphalt.

Yes. Delivery/teardown fees help cover the cost of gas, maintenance and staffing costs. The cost is a flat $80 fee plus the cost of mileage to your location from the warehouse in Afton. Additional fees may apply for large event setups and complex delivery situations (stairs, difficult access, etc.)

Discounts are available for veterans and active duty military.

Yes! Staking is the most secure form of securing a tent. We will submit a locate request with Gopher One (811) to have your property marked for underground utilities before staking.

*Clients will need to mark the area where the center of the tent should be with a white object such as a flag, chair, or bucket.

*G1 may use flags or small spray paint markings to indicate the presence of underground utilities.

In circumstances where stakes cannot be used, ballast may be used for an additional fee.

We can control a lot of things, but the weather isn’t one of them. Setups/teardowns may be delayed due to weather conditions at the discretion of the delivery crew. No refunds will be issued for weather-related cancellations.

If approaching weather is threatening with high winds, hail, tornados or lightning, please evacuate the tents and get to a safe sheltered area. TCER monitors weather conditions and reserves the right to take down tents at our discretion in order to prioritize safety and prevent damage to the tents.

When your event is over, please clean up and remove all trash, wipe tables and chairs down if necessary, and stack them neatly in a similar place and manner they were upon delivery. Our crews will do the rest!

*Chairs and tables not stacked at pickup will incur an additional $250 service fee.

Standard delivery includes the set up and tear down of tents and rented string lights. If ordered, sidewalls can be set up at delivery by request or left on site for setup by the client as desired.

Standard delivery excludes setup, table/chair placement, indoor movement, or stair handling. Clients must disclose obstacles (e.g., limited turnaround space, unpaved surfaces, restricted access) at booking. The Company reserves the right to refuse delivery or charge additional fees for undisclosed complex conditions. Setup services may be available for an extra fee—contact us for details.

Standard delivery includes the seven-county twin cities metro area. Deliveries outside of the metro area are available upon request for an additional fee.

Yes. Winter events in Minnesota and Wisconsin are a blast! However, we do require the sub-rental of a heater if the actual or forecasted temperature during the rental period is below 40 degrees Fahrenheit. A tent thermostat should be set to at least 50 degrees for the duration of the rental to protect the tents from freezing and cracking. You can find your own tent heater to rent, or we’re happy to sub-rent one for you based on availability.

Yes. Tents can be placed in public parks or streets with the proper permits and permission. Obtaining permits is the responsibility of the client and should be done prior to paying the non-refundable deposit to reserve items for your date.

Sidewalls can be added to any tent upon request for an additional fee (priced per linear foot). Both cathedral sidewalls (with windows) and solid sidewalls are available, and can be added to one or more sides of the tent creating partial shade, protection from drizzle, or full enclosure.

*Note that sidewalls are NOT designed to protect from wind and can be dangerous in windy conditions. Sidewalls must be removed if wind gusts exceed 25 mph.

Reach out to TCER at any time for a free quote or site visit. Once we understand your vision for your event, we will generate an email quote that you can electronically accept and place a 50% non-refundable deposit on. TCER cannot guarantee the availability of any inventory for a specific date until a contract is signed and the deposit has been paid.

Request a complementary site visit! A representative will gladly come out to your event site to measure your site and make recommendations for tent sizes and configurations to ensure there won’t be any surprises on the day of your event.

*if multiple site visits are required, travel charges may apply.